Recent Posts

Tools of the Trade

7/11/2017 (Permalink)

Water Damage Tools of the Trade Moisture reader on wooden sub floor

Here at SERVPRO of Santa Rosa S.E./Sonoma we try to make sure we are always prepared for any situation. When you call into our offices and we ask you a series of questions it is so that when we arrive on scene, we have the proper tools to get the job done right. We have many tools to inspect a water damage and therefore we make sure we ask the right questions to be as prepared as possible. In this photo, you see a moisture reader on some wooden sub floor and as you can see, it is reading wet. This is how we monitor how well a structure is drying. Our goal 100% of the time is to make it "Like it never even happened."

A Small Hole Can Equal Big Problems

7/10/2017 (Permalink)

Water Damage A Small Hole Can Equal Big Problems The busted pipe responsible for a large water loss

How is any one to know when something bad is on the horizon? How is any homeowner to know that one of their pipes in their house is going to blow? For this home owner, one busted pipe caused a very large issue. When this happens, whether it is for ten minutes or hours on end, if you suffer from an issue like this, give us a call. Just like in this case, we will come out and do an emergency extraction and start the dry out process imminently! If you let a water damage go unresolved for 72 hours, your chance of mold becoming a problem become very real. So, if this happens to you, do not delay. Give us a call and we will make it "Like it never even happened." 

Warehouse Underwater

7/10/2017 (Permalink)

Commercial Warehouse Underwater A Commercial Water Loss at a Warehouse

Here at SERVPRO of Santa Rosa SE./Sonoma, we respond "Faster to Any Size Disaster!" and that is why we are your best choice for your commercial losses. When a water damage takes control of your life, who's going to put it all back together again? The answer is WE ARE! In this warehouse water damage, we knew they could not be down and out for too long, for it would cost them too much to be shut down. We are quick to get the job done. This job was dry within three days ensuring that they could get back to work as soon as possible. We here at SERVPRO want to always make sure that we are making it "Like it never even happened."

Attic Insulation Must GO!

7/6/2017 (Permalink)

Fire Damage Attic Insulation Must GO! Soot filled insulation in an attic of a fire loss home.

After the devastating fire, you think about your belongings and memories. You might think about the structure of your home depending on the extent of the fire. What most people who are fire victims do not think about is the soot left behind from the smoke. Depending on what burned effects the fire's smoke and soot. IE how sticky the soot is and how hard it can be to clean. We have trained professionals who know how to clean soot, but unfortunately not everything can be cleaned. Insulation, for one, cannot be cleaned. We would have to come in a remove it so that your home doesn't continue to smell of fire. In this picture, you can see an effected attic where all the insulation must go. We know the restoration process can be more extensive then you expected but you can rest easy knowing we get the job done right and make it "Like it never even happened."

Fire Cobwebs

7/6/2017 (Permalink)

Fire Damage Fire Cobwebs Cobwebs effected by smoke damage in a clients garage

Some people ask us if it is truly necessary to clean every room the smoke went into. They will glance at a room and think to themselves "This room doesn't look dirty. Why have them clean it?" Here is why. In this photo, you can see cobwebs in this client’s garage. Cobwebs are a white or slightly gray. The cobwebs captured here are quite clearly dark gray and black. This is a sign of soot. After we finish our job and leave, you might walk into your garage and still smell fire and you don't know why. Even if you clean the cobwebs, we say, if it got on the cobwebs, it got on the walls and ceiling and contents. We promise we will fix everything, if you can remember we are “Here to Help.”

When it Rains it Pours

6/29/2017 (Permalink)

Storm Damage When it Rains it Pours The entry point of the flood.

Storms are very devastating events. When a rain storm hits and just won’t let up damage is sure to follow. That is what happened in this lady’s situation. From the months of December to March there was practically non-stop rain in our community. This caused an abundance of pooling in areas that are not designed for a large amount of rain. In this home, after about two months of rain, the back yard could not take anymore and it started flooding into this client’s home. What some people don't realize about rain water causing floods is that the water is “Black Water." Though the water is straight from the sky, it become contaminated the moment it touched the ground. This is because the water is flowing over animal waste, weed killer, dirt, and many other possible variables. We had to take special care to remove all wooden material that was not savable and dry out all material that was left. Now our client is being moved in and the storm is behind us.  

Faster to Any Size Disaster

6/29/2017 (Permalink)

Water Damage Faster to Any Size Disaster Cut outs we make to help dry out under the cabinets, increasing our chances of saving them

The fourth of July is just around the corner. It is the season for BBQ's, parties, and family fun. The lady thing you have time for is a water damage. Say it is Fourth of July and everyone is outside, while inside the pipe under your sink disconnects and pours water out for an hour. When you notice it, you can stop the leak and mop up the water but you don't want to ruin the party. Not only that but you have family in town for a few days. Surely the water can wait a few days, right? NO! If you wait, not only will you increase your chances for mold and for your insurance company to NOT cover your loss, you will also increase the chances of losing your cabinets and having to replace them and your flooring. Call us right away and allow us the opportunity to save your cabinets as you see in this picture.

Fire Pack Outs

6/29/2017 (Permalink)

Fire Damage Fire Pack Outs A master bedroom packed up with care and ready to be moved off site.

When you have a fire, it is violation of your feelings of being safe but then when you feel your most vulnerable, strangers come in to pack all your belongings. You don't know how to feel about this or if you can trust us. We understand these feelings that you are faced with and our pack out crew makes sure they know how to make our clients feel at ease. We never disrespect anyone's home, in fact we treat it better than we even treat our homes. We focus our skills to ensure your belonging are secure and do not get broken or misplaced. We have a lengthy process we go through for every job to make sure we are sure every single item of yours is protected and ready for transport. Once we clean your items we repack them just as thoroughly and deliver them with as much care as we started the job with. When we do your pack out, know we WILL make it "Like it never even happened."

Thank Goodness for Fire Walls

6/28/2017 (Permalink)

Fire Damage Thank Goodness for Fire Walls The fire wall in the master bedroom

On a warm spring day, this home owner decided to re-stain her patio furniture as she does every year. Though the rags set out forty-eight hours, when she threw them in her plastic garbage bin, they combusted. This caused a fire in her garbage, her shed, and the side of her house. Thankfully these clients had a fire wall. It was extremely impressive how helpful the fire wall does. If it wasn't for their fire wall, a majority of their home would have been destroyed. We were on the scene so quick that the home owners were thrilled with our services. When a fire strikes we know how devastating it can be, thankfully the damage was minimized do to their fire wall. If you can invest in a fire wall for your home, it could save the day. 

Believe it or Not

6/28/2017 (Permalink)

Mold Remediation Believe it or Not The mold covered concrete sub floor

People very often panic was they experience a water loss, to the point where they try and solve it all by themselves. In this case a couple had a water damage in their kitchen. To cut costs they tried to dry it out themselves. They mopped up all the water and bought a few large fans. They dried it for two days and all "seemed" dry and well. Two weeks later they could smell a stall odor. They called us to come look. We removed their flooring and lo and behold, the concrete sub floor was completely covered in mold. They owners were shocked because they thought they were in the clear since they didn't have a wooden sub-floor or crawl space. They didn't know that mold could ever grow on concrete. We informed them that all mold needs are water, an organic substance, and oxygen. Don’t let this happen to you. Whether you have a water damage or mold issues, call us here for all your restoration needs.