Recent Posts

Winter is Coming!

8/29/2018 (Permalink)

Storm Damage Winter is Coming! Drive safe on the slick roads!

Hello Everyone! Although its technically only fall, we all know winter is coming! No we are not speaking of a hit TV show we truly mean winter is just around the corner. Here are some tips for you for this rainy season.

  • Drive with extra caution. Roads are slick with the first rain, and rain makes drivers nervous already.
  • Check to see if your windows are closed so water can't sneak in your home. 
  • Don't leave shoes outside. If water gets to them, and they are not dried properly, they could grow mold. 
  • Do NOT ignore flood warnings, and do NOT ignore floods.

If your home happens to flood or your business, don't wait. CALL! Call us as soon as possible to minimize damages. Got hardwood floors? We can save them if you call us right away. The longer the water sits, the less likely we can save your floors. Plus if you let the water sit, you increase chances of mold. 

So this winter drive safe, close your windows, bring your shoes in, and do NOT ignore flood warnings/floods. 

If you do happen to flood, call us here at (707)571-8333

Believe it or Not

8/29/2018 (Permalink)

Mold Remediation Believe it or Not The mold covered concrete sub floor

People very often panic was they experience a water loss, to the point where they try and solve it all by themselves. In this case a couple had a water damage in their kitchen. To cut costs, they tried to dry it out themselves. They mopped up all the water and bought a few large fans. They dried it for two days and all "seemed" dry and well. Two weeks later they could smell a stale odor. They called us to come look. We removed their flooring and lo and behold, the concrete sub floor was completely covered in mold. They owners were shocked because they thought they were in the clear since they didn't have a wooden sub-floor or crawl space. They didn't know that mold could ever grow on concrete. We informed them that all mold needs are water, an organic substance, and oxygen. Don’t let this happen to you. Whether you have a water damage or mold issues, call us for all your restoration needs!

Where Water Goes, SERVPRO Follows!

8/29/2018 (Permalink)


Water goes everywhere, and we mean everywhere. When there is a water damage job and we first come out, our technicians have moister readers. These readers are fantastic and help us know exactly where the water went and how wet it is in each particulate area. We will then monitor how each area dries. We will keep a log of each material.

-Sub Floor   -Door Frame   -Dry wall   -Concrete    -Slab   -Carpet etc...

Each day we will come out and check how things are drying. This enables us to know which materials to remove from the home. If an item like the carpet or door framing isn't drying at the proper rate, we know it is not salvageable. It will then be removed before mold can begin to grow in water damaged areas. When you have a water damage, water can get everywhere but us here at SERVPRO of Santa Rosa S.E./Sonoma will follow that water and eliminate it in order to make it "Like it never even happened."

Faster to Any Size Disaster

8/29/2018 (Permalink)

Water Damage Faster to Any Size Disaster Cut outs we make to help dry out under the cabinets, increasing our chances of saving them

The season for BBQ's, parties, and family fun is almost to an end. The last thing you have time for is a water damage. Say you're having family over and everyone is outside having a great time! What you don't know is that inside the pipe under your sink disconnects and pours water out for an hour. You can stop the leak and mop up the water but you don't want to ruin the party! Not only that, but you have family in town for a few days. Surely the water can wait a few days, right? NO! If you wait, not only will you increase your chances for mold and for your insurance company to NOT cover your loss, you will also increase the chances of losing your cabinets and having to replace them and your flooring. Call us right away and allow us the opportunity to save your cabinets as you see in this picture.

Fire, Water, and Mold!

8/24/2018 (Permalink)

Mold Remediation Fire, Water, and Mold! Even books aren't safe from this mold

This job was very complex. This poor client had to fight the dreaded trifecta! The client's home caught on fire so then the sprinkler system came on. On top of that, the fire hoses got water everywhere which then sat and eventually started to grow mold.  In these situations, there are many steps our cleaning technicians have to go through to renew the items. First there is the drying out process. Then there is the process of finding the items that do and do not have mold on them. The items that have mold will be considered as "Fire Damaged" and the homeowners insurance will handle all the details that go with that. The items that have been dried out that do not have mold, will now be cleaned. Our techs will use special tools and products to remove as much soot as possible, if not all of it. After, the items that still have a lingering smell will be put in the ozone machine. Sometimes we will re-clean certain items and run it through the ozone for a second processing time. Through this entire process, we achieve the SERVPRO standard you and your family deserve. 

Hidden Issues Are The Worst!

8/24/2018 (Permalink)

Mold Remediation Hidden Issues Are The Worst! The pipe that created all the water and mold damage

It is hard to deal with a leak even when it is just a leak. But when the leak is hidden for weeks and weeks, and water keeps slowly traveling around your home, it becomes a new and bigger mess. Mold. Mold is horrible! Mold can cause numerous health problems. In this photo you see the result of a long term water damage turning into a massive mold job. If you ever suspect a water or mold problem give us a call to come out and do an inspection. We'll give you an estimate. We know what to look for and we have the tools to help us ensure a yes or no answer for you. (707)571-8333

Details Are Everything!

8/24/2018 (Permalink)

Fire Damage Details Are Everything! A technician going through a box of personal papers that need cleaning.

We know from years of experience that it is the little things that matter. When a fire strikes, people first think of their home itself, then their furniture and electronics. But after people have time to think more important things start to come to mind: birth certificates, marriage licenses and divorce papers, sentimental cards and keepsakes. People care very much for all this and more. Like a box of baby clothes from their children they wanted to pass down etc. At first, no one thinks about this. But once it hits, the panic starts all over again. This is why we clean every piece of paper,  card, and item you have us clean. If it is "un-save-able" we never dispose of your possessions without consent, but we try our very hardest to save as much as possible, to make it "Like it never even happened."

Growing Mold

8/23/2018 (Permalink)

Mold is not widely understood. People think if they aren't looking under their kitchen sink or in their bathroom, that weird looking stuff can't be mold... Can it? Well indeed it can. Say you wash your clothes. You washed a sweater you don't want any dust to get on, so you put it into those big plastic bags that protect your clothes while in the closet. What you didn't notice was that one of the sleeves was still wet. Six weeks goes by and you want to wear that sweater again, but wait! Where did all the mold come from? When you stuck a wet fabric inside of a closed plastic bag, you gave mold the perfect home to flourish. At this point the sweater should be replaced and you should wash all surrounding items that were stored near said sweater. If you feel you have a mold problem please call us at (707)571-8333. 

We Can Help Your Business!

8/17/2018 (Permalink)

SERVPRO is not just a name, it is a promise. A promise to make it "Like it never even happened." We understand that your emotions can be all over the place and you have a right to feel confused and frustrated. No matter if it is your home or business, we know that you want the job done NOW. We also understand when it is your business, there needs to be an extra hustle to get the job done and done right to insure that you can re open as soon as possible. We will work our hardest in restoring your business so you can feel "Like it never even happened" because that is the SERVPRO promise we make when we take your call. So if your business is in need of help, give us a call at (707)571-8333!

Heavy Soot

8/16/2018 (Permalink)

Fire Damage Heavy Soot Soot covered jar before cleaning!

Soot is extremely difficult to clean if you do not have the proper tools and solutions. We here at SERVPRO take extreme care with all items we clean. Sometimes the soot is so dark you can not even see what is behind it. For example this jar in this photo you see here, you cannot tell that there are rocks inside. Not only do we clean this jar till it is soot free but we also scrub hard till it is spic and spam. They we make sure to clean the rocks, for a small amount of soot crept into the jar, giving the rocks a thin layer of soot themselves. It is jobs like these were it is extremely noticeable that we do indeed make it "Like it never even happened."