What our Customers say...

Water Damage Testimonials

Y'all were so nice and did a great job. I'll be telling all my friends about how great you did with my water problems. Thank you!

Who knew a tiny pipe could cause all of this? Thank you very much for a fast restoration. Great job!

Great service! You can just tell your guys know what they are doing and that is very reassuring! I'd use you again, no doubt. 

I am so please with how quickly you responded to our water leak. I look forward to the rest of the work. Thank you for caring enough to respond that fast.

I will never, EVER, use another company for my restoration needs. Thank you SERVPRO for everything. I don't know what my family would have done with out you.

I am off the chart happy with Beau and his team. They handled everything beautifully and professionally since the moment they arrived! They were respectful, patient, and really tidy! I'm amazed at what water damage dry-out entails and impressed with the amount of knowledge Beau and his team have to know. SERVPRO has exceeded all expectation of customer service and we are very thankful they came to do this job. A million thanks!

Karen, Thank you so much for having such an amazing staff. I still cannot believe you saved my hard wood floors! Between that and the awesome staff, you get 5 stars in my eyes.

I'm Really Impressed by the caring and organized way they arrived, did their jobs and left with everything under control. Our leaking ceiling upset us but to be reassured all would be fine was very nice. We thank you for your job well done.

Starting with the first phone call, your team took care of our family. I'm of course happy to report they also took care of the absolute cleanup of our flood and our home - their work was extraordinary, careful and meticulous. But it was so much more than that. They also communicated with us clearly and proactively and made us feel at ease in one of the worst disasters we have had to face. Our crew chief Michael was amazing. To say he went the extra mile is not to say enough. The hard labor of team members like Will day in and day out was amazing. This crew did so much more than remove the water damage from our home, they helped me and my children clean up and deal with the anxiety and fear of this disaster. I am forever grateful. I would highly recommend this SERVPRO location.

SERVPRO's performance could not have been better for me. They were perfect! I was very impressed with Michael. He was professional, kind, courteous, and helpful. He and his team made me feel so much better. They did a magnificent job!!

Very professional- good at explaining procedures and monitoring techniques. Beau and crew very aware and carful of furniture.

The only words that come to mind are friendly, professional, knowledgeable, punctual, detailed, helpful, courteous, service oriented and overall "outstanding"! In this day and age, it is rare to find the type of service provided by your SERVPRO representatives in Santa Rosa. We applaud and thank Robert and Karen West for a job well done! We will gladly act as a reference for the company should a client/customer need one.

This letter is being written to acknowledge the incredible service provided by your SERVPRO franchise Santa Rosa S.E./Sonoma. The SERVPRO team coordinated every aspect of the job from asbestos inspection, asbestos removal, demo, removal of appliances/cabinetry, to providing the name of a contractor to reinstall. Everyone was fabulous. The office staff kept me informed of the timeline for each day. The tech's were always on time, friendly and efficient. These people know what they're doing!

We want to express our sincere appreciation for the excellent service that you, your family and your employees provided to us. Throughout the entire process you were professional in the manner in which you handled the clean up. Additionally, you were personally comforting in the way you explained everything to us. As the work progressed you made yourself available, to answer a question or to find something in storage that we needed. We would highly recommend you and your company.